It is no surprise that the wireless carriers from collecting a huge amount of complaints, and in 2019 as they did: a Living, of Course, the NET , and TIM is leading in the ranking of the claims of the Foundation Procon-SP, in the last year. The top 20 is dominated by banks and online retailers.
- Experience is processed by exposing the personal data of the users on the site to My Live
- To the consumer.the govt.br: how do you keep a claim take the process
In addition, it is in the first place in the ranking of the consumer protection agency (Procon-SP), followed by América Móvil (Claro, NET, Embratel and for the team. Together, they account for over 40 per cent of the claims of the companies in the top 20. The index of the solution is between 80% and 90%.
This is the kind of situation that has led the fcc to create a Regulation for all operators throughout the country: and they will be evaluated on the seals to move from point a To E, based on the quality of the service, perceived quality, and complaints from the users. This will be done in each and every city and state.
If a service provider has the label a, And the fcc believes that there has been a breach of a contractual obligation, the customer may cancel the service without having to pay for a penalty ticket. The agency may also require specific actions, such as compensation to customers.
The Ranking of Procon-SP has a online retailers and banks
In the ranking of Procon-SP also includes a number of online retailers, such as Cnew (Extra, ponto Frio and Casas Bahia), B2W (Americanas.com, Submarino, Shoptime), Carrefour (retail), in the Free Market, and the Magazine Company.
For the banks, they usually appear in this type of list have appeared: here we have a Bradesco bank, Itaú bank, Caixa Econômica Federal, banco Santander, BMG and the Bank’s Margin. The set up is a Samsung is the only manufacturer on the list.
In a review in 2019, the consumer protection agency (Procon-SP) is celebrating the time of the complaints was further reduced to ten days. In total, the organisation has answered more than 1.3 million consumers in the state, he has made 27 thousand acts of fiscalizatórios, and imposed a R$ 331 million in penalties (especially in the petrol stations, hypermarkets and supermarkets).
|The position||The Company/Group||Total visits to||The index of the solution|
|2||Of course, NET / Embratel (America Movil)||27.662||89,50%|
|4||Pão De Açúcar, Extra, and ponto Frio, and Casas Bahia and-mortar retail stores and on-line)||18.863||74,79%|
|5||Cirque du soleil||12.344||82,81%|
|7||Americanas.com, Submarino, Shoptime, I’m A Cheap American Department Stores||7.918||84,99%|
|11||Caixa Economica Federal||6.062||80,55%|
|14||In The Free Market||5.227||79,01%|